How friendly is the website?
Does the site feel welcoming? Are the benefits of visiting made immediately clear? Is the content written using an informal, conversational style and tone? Is white space used throughout the site to make it seem less busy and easier to scan?
Does it communicate everything it needs to?
Is it clear what purpose the site serves? Is it immediately clear who the site’s intended audience is? Are you communicating what your audience is interested in? Is the site consistent in design (colour, layout, fonts)?
How relevant is the content?
Is the copy focused on what your audience wants to know? Does the site quickly convince the visitor that they have come to the right place and give good reason to stay? Is it obvious what actions you want the audience to take?
What about navigation?
Does the website have a logical structure? Is navigation intuitive, easy, clear and trouble free? Does every page link back to the home page? Are the links visible? Can you get to any other page in no more than three clicks? Is there a search option (important for large and ecommerce websites)?
Is the design simple, attractive, invited and customer orientated? Does it deliver the correct emotional tone? Can you immediately tell where you are (Clear title, description, images, captions etc.)? Does it grab and hold your attention? Have you used the top of the page for navigation and brand identity?
Copy quality and readability?
Is the content clear, relevant, concise and grammatically correct? Does it deliver the right emotional tone? Have you kept to one font size? are you using a sans-serif typeface? Is all information up to date? Are all mandatory requirements included?
How good is the marketing?
Is the site’s proposition crystal clear? Is the message simple, concise and customer focused? Has the site been checked for search engine optimisation? Is a clear and consistent brand identity projected?
Has the site been checked on the most common browsers? Has it been checked on older versions of the browsers? Has it been checked on a range of screen sizes? What does it look like on a tablet or a mobile phone? Does the homepage load instantly?